Legal

Privacy Policy

How Visuosofts collects, uses, and protects your personal data. Last updated: February 2026.

1. Introduction

Welcome to Visuosofts ("we," "our," or "us"). Visuosofts Ltd is an augmented reality and digital marketing agency operating from offices in the United Kingdom (The Exchange 56, London), Kuwait (Khaitan Block 6, Office 350, Al Farwaniya), and Pakistan (F11 Sughra Towers, Office 406, Islamabad).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.visuosofts.com, or when you engage with our services. Please read this policy carefully. If you disagree with any of the terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of personal information:

  • Contact data: Name, email address, phone number, and company name provided via contact forms or direct email.
  • Usage data: Pages visited, time spent on site, browser type, device type, and referring URLs (collected via cookies and analytics tools).
  • Communication data: Messages, enquiries, and correspondence you send to us.
  • Business data: Project requirements, budget information, and other details provided during client engagements.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide the services you request
  • Send project updates, proposals, and communications related to your engagement with us
  • Improve our website, services, and customer experience
  • Send marketing communications where you have provided consent
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

For users in the United Kingdom and European Economic Area, we process your personal data on the following legal bases:

  • Contract: Processing necessary to deliver services you have requested or to take pre-contractual steps
  • Consent: Where you have explicitly opted in to marketing communications
  • Legitimate interests: Improving our services and website, preventing fraud, and responding to enquiries
  • Legal obligation: Compliance with applicable laws

5. Cookies

Our website uses cookies to enhance your browsing experience. These include essential cookies (required for the site to function), analytical cookies (to understand how visitors use our site), and marketing cookies (where consented). You can manage cookie preferences through your browser settings.

6. Third-Party Sharing

We do not sell, rent, or trade your personal data to third parties. We may share data with trusted service providers who assist in operating our website and delivering our services (such as email platforms and analytics tools), subject to appropriate data protection agreements.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project data is typically retained for seven years. Enquiry data from non-clients is retained for up to 24 months.

8. Your Rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at info@visuosofts.com.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. International Transfers

As a global agency with offices in the UK, Kuwait, and Pakistan, your data may be processed in multiple jurisdictions. Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

11. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us:

This Privacy Policy may be updated periodically. We will notify you of significant changes by posting the updated policy on this page with the new effective date.